The Mugs are shipped direct from the manufacturer so if you order with any other items please note you will receive two seperate packages!
Please note: Due to covid-19 there have been some delays with postage times. We ask for your patience during this time.
As we make to order we dispatch within 3-5 days of payment.
Express Postage only expedites the shipping process, it does not expedite order turnaround time, if you require your order urgently please contact us prior to ordering to arrange this, and we will try to accommodate where possible.
Postage times are just an estimate and may vary or increase during peak periods such as Christmas & New Year. Make sure that when ordering you consider postage times and factor in possible delays during peak periods, we will not be responsible for items that do not arrive within your required timeframe.
AUSTRALIA POST
Estimated Postage Times:
Express Post: Next Business Day
This time frame may increase if you are outside of Express Post Network Areas (See Australia Post Website for more information on Express Post Network Areas)
SENDLE
Estimated Postage Times:
Same or next business day to Sendle to Sydney
1 to 2 business days to Sendle to Adelaide
1 to 2 business days to Sendle to Brisbane
1 to 2 business days to Sendle to Canberra
Same or next business day to Sendle to Central Coast
1 to 3 business days to Sendle to Coffs Harbour
1 to 2 business days to Sendle to Gold Coast
3 to 4 business days to Sendle to Hobart
3 to 4 business days to Sendle to Launceston
1 to 2 business days to Sendle to Melbourne
7 to 10 business days to Sendle to Perth
2 to 3 business days to Sendle to Sunshine Coast
1 to 2 business days to Sendle to Albury
2 to 3 business days to Sendle to Bendigo
2 to 3 business days to Sendle to Bundaberg
3 to 7 business days to Sendle to Cairns
4 to 12 business days to Sendle to Darwin
2 to 3 business days to Sendle to Geelong
2 to 3 business days to Sendle to Mackay
2 to 3 business days to Sendle to Maryborough
Same or next business day to Sendle to Newcastle
1 to 2 business days to Sendle to Northern Rivers
1 to 3 business days to Sendle to Port Macquarie
2 to 3 business days to Sendle to Rockhampton
1 to 2 business days to Sendle to Toowoomba
3 to 7 business days to Sendle to Townsville
1 to 2 business days to Sendle to Wollongong
All items will be sent with tracking, should your parcel become lost during transit. You can use your tracking to lodge an investigation with Australia Post or Sendle to find out where your item is. Alternatively contact us and we will lodge an investigation with Australia Post or Sendle on your behalf. We aim to get your items to you as quickly as possible, but sometimes things do go wrong during the shipping process. We understand this can be frustrating for our customers, but we want to work with you, so please be patient with us while we work together to find a suitable solution.
My Item Arrived Damaged or Broken
Should your item arrive damaged or broken, contact us at hello@thehighteabenefit.com.au within 48 hours of receiving your item either broken or damaged. Please provide us with photos as evidence of the damage or breakage which may have occurred during shipping.
Please help us out by also reporting via lodging a complaint with the shipping company (either AustPost or Sendle) regarding the damage or breakage that occurred during shipping. Please include your tracking details as well as photos when lodging the complaint. We will also lodge a complaint with them on our end to try and rectify the issue.
In the meantime, we will either replace, refund, repair where possible or provide store credit for the broken or damaged item/s.