Insulated Tea Mug

The low down:

350ml (that's a big cuppa tea! or a standard medium takeaway size)
Cold for up to 24 hours*
Hot for up to 12 hours* (no more cold tea when you get distracted - winning!)
Double walled & vacuum sealed
Made from 304 grade 18/8 Stainless Steel
Silicone seals
BPA Free slide lid (to minimise spillage because you know...kids)
BPA Free silicon seals

**varies based on environmental factors and initial temperature of contents being added to mug as well as number of times the slide lid is opened and closed during consumption. To maximize the heat retention of your travel mug, preheat with boiling water for 5 minutes prior to adding your hot liquids. To maximize cold retention place mug in the fridge for 10 minutes with the lid off before adding your cold liquids.

The Mugs are shipped direct from the manufacturer so if you order with any other items please note you will receive two seperate packages!

All designs are original content by The High Tea Benefit and may not be copied or reproduced.

Cups are produced in partnership with Rebecca Jane Singh Photography & Design.

To keep your cup looking extra spiffy please wash it old school in the sink with warm soapy water.

We do not recommend putting our vinyl embellished glassware into the microwave or dishwasher as makes & models vary in cycles and heat settings, we cannot guarantee how the settings of varying microwaves and dishwashers will affect the integrity of the adhesive of our vinyl on embellished mugs.
The Mugs are shipped direct from the manufacturer so if you order with any other items please note you will receive two seperate packages!

Please note: Due to covid-19 there have been some delays with postage times. We ask for your patience during this time.

As we make to order we dispatch within 3-5 days of payment.

Express Postage only expedites the shipping process, it does not expedite order turnaround time, if you require your order urgently please contact us prior to ordering to arrange this, and we will try to accommodate where possible.

Postage times are just an estimate and may vary or increase during peak periods such as Christmas & New Year. Make sure that when ordering you consider postage times and factor in possible delays during peak periods, we will not be responsible for items that do not arrive within your required timeframe.

AUSTRALIA POST

Estimated Postage Times:

Express Post: Next Business Day

This time frame may increase if you are outside of Express Post Network Areas (See Australia Post Website for more information on Express Post Network Areas)

SENDLE

Estimated Postage Times:

Same or next business day to Sendle to Sydney

1 to 2 business days to Sendle to Adelaide

1 to 2 business days to Sendle to Brisbane

1 to 2 business days to Sendle to Canberra

Same or next business day to Sendle to Central Coast

1 to 3 business days to Sendle to Coffs Harbour

1 to 2 business days to Sendle to Gold Coast

3 to 4 business days to Sendle to Hobart

3 to 4 business days to Sendle to Launceston

1 to 2 business days to Sendle to Melbourne

7 to 10 business days to Sendle to Perth

2 to 3 business days to Sendle to Sunshine Coast

1 to 2 business days to Sendle to Albury

2 to 3 business days to Sendle to Bendigo

2 to 3 business days to Sendle to Bundaberg

3 to 7 business days to Sendle to Cairns

4 to 12 business days to Sendle to Darwin

2 to 3 business days to Sendle to Geelong

2 to 3 business days to Sendle to Mackay

2 to 3 business days to Sendle to Maryborough

Same or next business day to Sendle to Newcastle

1 to 2 business days to Sendle to Northern Rivers

1 to 3 business days to Sendle to Port Macquarie

2 to 3 business days to Sendle to Rockhampton

1 to 2 business days to Sendle to Toowoomba

3 to 7 business days to Sendle to Townsville

1 to 2 business days to Sendle to Wollongong

All items will be sent with tracking, should your parcel become lost during transit. You can use your tracking to lodge an investigation with Australia Post or Sendle to find out where your item is. Alternatively contact us and we will lodge an investigation with Australia Post or Sendle on your behalf. We aim to get your items to you as quickly as possible, but sometimes things do go wrong during the shipping process. We understand this can be frustrating for our customers, but we want to work with you, so please be patient with us while we work together to find a suitable solution.

My Item Arrived Damaged or Broken

Should your item arrive damaged or broken, contact us at hello@thehighteabenefit.com.au within 48 hours of receiving your item either broken or damaged. Please provide us with photos as evidence of the damage or breakage which may have occurred during shipping.

Please help us out by also reporting via lodging a complaint with the shipping company (either AustPost or Sendle) regarding the damage or breakage that occurred during shipping. Please include your tracking details as well as photos when lodging the complaint. We will also lodge a complaint with them on our end to try and rectify the issue.

In the meantime, we will either replace, refund, repair where possible or provide store credit for the broken or damaged item/s.
Returns & Exchanges

Should you require assistance please contact hello@thehighteabenefit.com.au

Return postage of faulty items, items not matching the description or that are not fit for intended purpose or use will be covered by us.

All other returns will require the customer to pay return postage to get the item back to us, plus additional postage to have the item being exchanged shipped to them.

Return postage of faulty items, items not matching the description or that are not fit for intended purpose or use will be covered by us.

Exchanges will not be posted until we have received the original item back to us in original unused condition.

Refunds

Refunds will be provided where we are required to under Australian Consumer Law, such as if the item does not match the description, is not fit for purpose or intended use or is faulty etc.

We are not obligated to refund for change of mind purchases.

Refunds will be processed via the method used to make payment. For Example: If you paid via PayPal you will be refunded via PayPal etc. Unless otherwise agreed or stated.

Refunds on returns will not be processed until we have received the item back in original unused condition.

Refunds may be offered in circumstances where we are not usually obligated to offer a refund, these will be strictly at our discretion.

Where a refund is not required under Australian Consumer Law store credit, an exchange, replacement or repair may be offered instead.

$34.95

Print Colour

Mug Colour

Design

Quantity

Insulated Tea Mug

Special Care Instructions

Shipping & Handling

Returns & Exchanges

Terms & Conditions

Privacy Policy